The program review is a mandatory process undertaken by Outward Bound centers to gauge the standard and quality of services to the highest level. This process must be done every two years interval and it is conducted by two appointed senior staff members from other Outward Bound center.
The criteria and standards of assessment is produced by Outward Bound International based on some of the best quality award framework such as the Malcolm Baldrige National Quality Award, the European Quality Award, the Japan's Quality Award, Singapore Quality Award etc.
Recently Outward Bound Sabah organised its 7th Program Review since the idea was first brought to Sabah in 1997. The reviewers were Malcom Hughes; the Safety Manager of OB New Zealand and Rob Chatfield; the Associate Director of Outward Bound International. The review was held from 2nd March to 7th March 2013. 
The process involved the entire management team and staff of OB Sabah. The review looked at the standard practices and offered a different perspectives for improvement. It did not cover only standard practices but also the strategic planning of the organisation.
Obviously there have been plenty of learning opportunities happened during the review. From the staff perspective, it was an opportunity to share and learn from other experts.
Written by;
Benjamin Benedict
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